CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
When you place an order electronically via this website, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (OG: 27.11.2014/29188), along with other applicable legislation, regarding the sale and delivery of the purchased product.
Shipping costs, which are considered shipment expenses, shall be borne by the buyers.
Each product purchased will be delivered to the buyer or designated person/entity at the address provided by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete, in accordance with the specifications indicated in the order, and accompanied by documents such as a warranty certificate and user manual, if applicable.
If it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days of becoming aware of this situation and must refund the total amount to the buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
If the buyer fails to pay the price of the purchased product or if payment is canceled in the bank records, the seller’s obligation to deliver the product shall be terminated.
UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:
If it is determined that the credit card used for payment was fraudulently used by unauthorized persons after the product has been delivered and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs borne by the seller.
PRODUCT NOT DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If unforeseen force majeure circumstances arise and the product cannot be delivered on time, the buyer shall be informed. The buyer may request to cancel the order, replace it with a similar product, or delay delivery until the obstacle is resolved. If the buyer cancels the order: if the payment was made in cash, the amount will be refunded in cash within 14 days. If the payment was made by credit card and canceled, the product amount will be refunded to the bank within 14 days, but it may take 2-3 weeks for the bank to credit it to the buyer’s account.
OBLIGATION OF THE BUYER TO INSPECT THE PRODUCT:
The buyer is obligated to inspect the goods/services subject to the contract before taking delivery; any goods/services that are damaged or defective, with dents, broken parts, or torn packaging, shall not be accepted from the shipping company. It shall be deemed that the delivered goods/services are intact and undamaged. After delivery, the buyer must take care of the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
The buyer may exercise the right of withdrawal without incurring any legal or criminal liability or providing any justification within 14 (fourteen) days from the delivery date of the purchased product to the buyer or the designated person/entity by notifying the seller using the contact details below.
SELLER CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATIONS:
COMPANY
Name/Title: Han Şömine ve Baca Sistemleri İnşaat Sanayi Ticaret Anonim Şirketi
Address: Rüstem Mah. Bebek St. No:6 Urla/Izmir
Email: info@hansomine.com
Tel: +90 232 323 6967
WITHDRAWAL PERIOD:
If the purchased item is a service, this 14-day period starts from the date of contract signing. The right of withdrawal cannot be exercised for service contracts that have commenced with the consumer’s consent before the withdrawal period expires.
Expenses arising from the use of the right of withdrawal are borne by the seller.
For the right of withdrawal to be exercised, a written notice must be sent to the seller within 14 (fourteen) days via registered mail, fax, or email, and the product must not have been used according to the provisions of “Products for Which the Right of Withdrawal Cannot Be Exercised.”
EXERCISING THE RIGHT OF WITHDRAWAL:
The invoice for the product delivered to a third party or the buyer (If the invoice for the product to be returned is issued in the name of a business, it must be returned with the return invoice issued by the institution. Returns of orders invoiced to businesses cannot be completed without a RETURN INVOICE).
The return form and the products to be returned must be delivered complete and undamaged, including their box, packaging, and standard accessories, if any.
RETURN CONDITIONS:
The seller is obliged to return the total amount to the buyer and to retrieve the goods within 20 days, at the latest, from the receipt of the withdrawal notice.
If a decrease in the value of the goods occurs due to the fault of the buyer, or if it becomes impossible to return the goods, the buyer is obliged to compensate the damages of the seller in proportion to the buyer’s fault. However, the buyer is not responsible for changes or deterioration due to proper use within the withdrawal period.
If the campaign limit amount set by the seller is exceeded due to the exercise of the right of withdrawal, the discount amount used in the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
Products prepared upon the buyer’s request or clearly based on personal needs, underwear, makeup products, single-use items, items prone to rapid deterioration, or items that may expire, and products that are unsuitable for return for health and hygiene reasons once their packaging is opened by the buyer, items that mix with other products after delivery and cannot be separated due to their nature, items related to newspapers and magazines (excluding subscriptions), instant digital content services, and digital goods delivered instantly to the consumer, as well as software programs, data recording and storage devices, and computer consumables where the packaging has been opened by the buyer, cannot be returned as per the Regulation. The right of withdrawal cannot be exercised for services that have commenced with the consumer’s consent before the withdrawal period expires.
Cosmetic and personal care products, underwear, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs, and stationery consumables (e.g., toner, cartridge, ribbon) must be unopened, untested, undamaged, and unused for returns.
DEFAULT AND LEGAL CONSEQUENCES
If the buyer falls into default on credit card payments, the buyer agrees, declares, and undertakes that they will pay interest under the credit card contract with the card-issuing bank and will be responsible to the bank. In such cases, the relevant bank may take legal action; it may demand any associated costs and attorney fees from the buyer, and in the event of the buyer’s default due to delay in payment, the buyer agrees to compensate for any damages incurred by the seller.
PAYMENT AND DELIVERY
You may transfer funds by Bank Transfer or EFT (Electronic Funds Transfer) to our accounts in …………, ……… Bank (TL).
Through our website, you can benefit from online one-time payments or installment options with your credit cards. At the end of your order, the amount will be debited from your credit card for online payments.
